Headquarters

Support: support@ezviz.com

Media Enquiries: media@ezviz.com

Support Center: Click Here

Africa

Technical Support: support.af@ezviz.com

Technical Support for Algeria: support.mena@ezviz.com

General or Business Enquiries: info.mea@ezviz.com

Telephone Hotline:

• Algeria: 0982 405 257
• Egypt: 0800 888 8888

Office Hours:

Sunday - Thursday, 9am - 6pm (GMT+2)

APAC (ex. MSA and India)

Technical Support & General Enquiries:support.apac@ezviz.com

Technical Support for Japan: support.jp@ezviz.com

Technical Support for Korea: support.kr@ezviz.com

Telephone Hotline:

• Malaysia: 603 9212 1745
• Singapore: 65 3158 0085
• Hong Kong (China): 852 5808 7231
• Taiwan (China): 886 2770 31275

• Philippines: 63 2823 12250

• Indonesia: 622180602011
  

• Japan: 81 5050 500874
• Korea: 02-3700-5185
• Australia: 61 2614 50127
• New Zealand: 64 4280 7237

Office Hours:

• Malaysia:

Monday - Friday, 8:30am - 12pm 13:30pm - 17:30pm (UTC+8)

• Singapore:

Monday - Friday, 8:30am - 12pm 13:30pm - 17:30pm (UTC+8)

• Hong Kong (China):

Monday - Friday, 8:30am - 12pm 13:30pm - 17:30pm (UTC+8)

• Taiwan (China):

Monday - Friday, 8:30am - 12:00pm 13:30pm - 17:30pm (UTC+8)

• Philippines:

Monday - Friday, 8:30am - 12:00pm 13:30pm - 17:30pm (UTC+8)

• Indonesia:

Monday - Friday, 9:00am - 12:00pm 12:45pm - 17:00pm (UTC+7)

• Japan:

Monday - Firday, 10:00am - 13:00pm, 13:45am - 18:00pm (UTC+9)

• Korea:

Monday - Friday, 9:00am – 13:00pm ,13:45pm - 18:00pm (UTC+9)

• Australia:

Monday - Friday, 10:30am - 14pm; 15:30pm - 19:30pm (UTC+10)

• New Zealand:

Monday - Friday, 12:30pm - 16pm; 17:30pm - 21:30pm (UTC+12)

Mainland Southeast Asia

Technical Support & General Enquiries:support.msa@ezviz.com

Telephone Hotline:

• Thailand: 66 2028 0433
• Vietnam: 84 2844 581788

Office Hours:

• Thailand:

Monday - Friday, 9：00am – 12pm, 12:45pm – 17：00pm (UTC+7)

• Vietnam:

Monday –Sunday, 8:00am-6:00pm (UTC+7)

CIS & Baltics*

Technical Support: support.cis@ezviz.com

General or Business Enquiries: info.cis@ezviz.com

Europe (ex. UK & Ireland)

Customer Service & General Enquiries:support.eu@ezviz.com

Contact Support Center (for Italy): Click Here

Telephone Hotline:

• Belgium (Dutch and French): 3278312998
• Czech (Czech): 420381601455
• France (French): 33 481 683 669
• Germany (German): 49 (6) 102 771 3000
• Greece (English): 302103009997
• Netherlands (Dutch): 31 202 417 003
• Poland (Polish): 48225583020
• Spain (Spanish): 34 919 037 472
• Switzerland (DE/FR): 41615100012
• Denmark (English): 4578793992
• Finland (English): 358974790268
• Sweden (English): 46840308870

• Türkiye: 21 6900 1933

Office Hours:

• General:

Monday - Friday, 9:00am – 12:00pm ,12:45pm - 17:00pm (CET)

• Türkiye:

Sunday - Thursday, 9:00-18:00（GMT+2）

• France:

Monday - Saturday, 9:00-19:00 (CET)

• Spain:

Monday - Friday, 9:00-19:00 (CET)

India

Technical Support: support@pramahikvision.com

General or Business Enquiries: sales@pramahikvision.com

Telephone Hotline:

• 000 8009 1902 76（English service）
• 91 2268229977（Indian service）

Brasil

Technical Support: suporte.br@hikvision.com

General or Business Enquiries: brasil@hikvision.com

Telephone Hotline:

• Capitais e Regiões Metropolitanas: 4020-4458
• Demais Localidades: 0800 025 4458

LATAM

Technical Support: support.latam@ezviz.com

General or Business Enquiries: info.latam@ezviz.com

Mexico

Technical Support: support.mx@ezviz.com

General or Business Enquiries: info.mexico@ezviz.com

Telephone Hotline:

• 525571000512

Office Hours:

Monday - Friday, 7am - 4pm (UTC-5)

MENA

Technical Support: support.mena@ezviz.com

General or Business Enquiries: info.mea@ezviz.com

Telephone Hotline:

• Saudi Arabia: 9668008500835  
• Bahrain: 800 04765
• Kuwait: 220 69147
• Jordan: 0642 96198
• Pakistan: 213 8787 305
• UAE: 971 8000 8600 009  
• Qatar: 00800 101240
• Oman: 800 79991
• Iraq: 06626 12222

Office Hours:

• General:

Sunday - Thursday, 9am - 6pm (GMT+2)

• Saudi Arabia & UAE:

Monday-Sunday , 9:00 - 12:00，12:45 - 19:00 (GMT+2)

UK & Ireland

Technical Support: support.uk@ezviz.com

Sales & Partnership Enquiries: info.uk@ezviz.com

Marketing & PR Enquiries: marketing.uk@ezviz.com

Telephone Hotline:

• 44 (0) 2038 6863 60

Office Hours:

• UK: Monday - Friday, 9am - 12pm, 12:45pm - 5pm

US & Canada

Technical Support: support.na@ezviz.com

General or Business Enquiries: info@ezviz.com

Office Hours:

7:00-11:00,11:45-16:00 (UTC-5)