Conditions of Sale

Last updated: August 30th, 2024

【NOTES】

About this Site. Note that It is clearly that Hangzhou EZVIZ Network Co.,Ltd (hereinafter “EZVIZ”) is the right owner of this domain name [www.ezviz.com/uk] ,and EZVIZ reserves all the rights relating to it; Except with EZVIZ’s written permission, no one shall use this domain name and/or the contents displayed on it in any way.

For the promotion of EZVIZ brand and for the convenience of users, EZVIZ has authorized [Direct Smart Home Limited] (“Direct Smart Home”, “we”, “us”, “our”) , to operate this Site, with the business activity of online sales of EZVIZ brand products to users in the UK(“user”, “you” ,“your”).

During the authorization term, Direct Smart Home Limited shall fully and independently bear the costs and liabilities related to the operation of this Site. At any time, EZVIZ's authorization shall not be understood as direct or indirect joint liability or special form relationship with Direct Smart Home Limited.

About these Conditions. These Conditions of Sale govern the sale of products and/or services on https://www.ezviz.com/uk to users in the territory of UK, by Direct Smart Home Limited.

Direct Smart Home operates as a division of DYNAMIC CCTV LIMITED. For the purposes of payment processing, DYNAMIC CCTV LIMITED is designated as the recipient of payments on behalf of Direct Smart Home. However, it is important to note that the contractual relationship for the transaction remains solely between you, the customer, and Direct Smart Home. We assure you that this arrangement does not affect your rights or our commitment to service quality and customer satisfaction.

Please read these conditions carefully before placing an order for products and/or service sold on this Site, by placing an order you agree to be bound by these conditions.

YOU MAY NOT ORDER PRODUCTS FROM DIRECT SMART HOME LIMITED IF YOU (A) DO NOT AGREE TO THESE TERMS, (B) ARE OUTSIDE OF THE UK, (C) ARE NOT THE OLDER OF (i) AT LEAST 18 YEARS OF AGE OR (ii) LEGAL AGE TO FORM A BINDING CONTRACT WITH US, OR (D) ARE PROHIBITED FROM ACCESSING OR USING SERVICES OF THIS SITE BY APPLICABLE LAW.

1. OUR CONTRACT

With respect to products sold by Direct Smart Home Limited, your order is an offer to us for you to buy the product(s) in your order. When you place an order to purchase the product(s) from us, the system will automatically confirm your order within one hour if the payment is completed. We only accept your offer and conclude the contract of sale for a product ordered by you, when the system confirms your order.

Your contract of sale is with Direct Smart Home Limited. The performance of the contract may require the participation of the related parties or suppliers of Direct Smart Home Limited, in which case we will try our best to ensure the integrity and consistency of your use experience.

For successful transactions, we will provide you with invoices according to your application. You consent to receive sales invoices electronically. If you need an electronic invoice, please contact us via support.uk@ezviz.com. The electronic invoices will be made available in pdf format and be sent via email.

2. CANCELLATION AND RETURNS POLICIES

Unless one of the exceptions listed below applies, you can cancel your order for a product at no cost any time before we send the Shipment Confirmation relating to that product. You may submit your cancellation request using/via My Account-My Orders-Order Detail-Cancel Order of the Site.

EXCEPTIONS TO THE RIGHT OF CANCELLATION

The right of cancellation does not apply to:

the supply of goods made to your specifications or clearly personalized; the supply of goods which may deteriorate or expire rapidly; a service if Direct Smart Home Limited has fully performed it and you accepted when you placed your order that we could start to deliver it, and that you could not cancel it once delivery had started; the supply of digital content (including apps, digital software, etc.) which is not supplied on a tangible medium once download or use (whichever is earlier) has begun.

RETURNS POLICY

Direct Smart Home Limited offers a 30-day return guarantee for the products purchased from the www.ezviz.com/uk since the date of your purchase. To be eligible for a refund, your item must be new, unused, complete (including all accessories) and undamaged, in the original packaging. You will be responsible for paying for your own shipping costs for returning your item. Direct Smart Home Limited will process your return and issue a full refund (excluding the original shipping costs) after receiving your return of the eligible product(s). Please see About Our Returns Policies for more details.

3. PRICING AND AVAILABILITY

"List Price" means the suggested retail price of a product as provided by a manufacturer, supplier, or us. With respect to items sold by Direct Smart Home Limited, we cannot confirm the price of an item until you offer to purchase the item by placing an order. Despite our best efforts, a small number of the items in our catalogue may be mispriced. If the correct price of an item sold by Direct Smart Home Limited is higher than our stated price, we will, at our discretion, either contact you for instructions before shipping or cancel your order and notify you of such cancellation.

4. DELIVERY TIMES

Unless otherwise stated on the Site, delivery estimates and dates are just estimates. They are not guaranteed delivery times and should not be relied upon as such. Where estimated delivery times apply, you are still entitled have the products sent to you within a reasonable time. If the delay occurs before the products are dispatched, you may cancel your order at any time prior to dispatch.

5. PRODUCT INFORMATION

Unless expressly indicated otherwise, Direct Smart Home Limited will work to ensure that product information on our Site is correct, products and any product packaging and materials may be different from that displayed on our Site. All information about the products on our Site is provided for information purposes only and our sole liability in the event any incorrect product information will be to accept a return of the product in accordance with our returns policies and your statutory rights. We recommend that you do not rely solely on the information presented on our Site. Please always read labels, warnings and directions provided with the product before use.

In the event of any safety concerns or for any other information about a product, please carefully read the information provided with the product, contact the manufacturer, or report the concern to us.

6. Privacy

We respect your privacy and are committed to protecting it. Our Privacy Policy governs the processing of all personal data collected from you in connection with your order and/or use of our Services under this Site.

7. Force Majeure

We will not be liable or responsible to you, nor be deemed to have defaulted or breached these Terms, for any failure or delay in our performance under these Terms when and to the extent such failure or delay is caused by or results from acts or circumstances beyond our reasonable control, including, without limitation, acts of God, flood, fire, earthquake, explosion, governmental actions, war, invasion or hostilities (whether war is declared or not), terrorist threats or acts, riot or other civil unrest, national emergency, revolution, insurrection, epidemic, lockouts, strikes or other labor disputes (whether or not relating to our workforce), or restraints or delays affecting carriers or inability or delay in obtaining supplies of adequate or suitable materials, materials or telecommunication breakdown or power outage.

8. DISCLAIMER AND LIABILITY

THE LAWS OF CERTAIN JURISDICTIONS, DO NOT ALLOW LIMITATIONS ON IMPLIED WARRANTIES OR CONDITIONS OR THE EXCLUSION OR LIMITATION OF CERTAIN DAMAGES. IF THESE LAWS APPLY TO YOU, SOME OR ALL OF THE BELOW DISCLAIMERS, EXCLUSIONS, OR LIMITATIONS MIGHT NOT APPLY TO YOU, AND YOU MIGHT HAVE ADDITIONAL RIGHTS.

THE DIRECT SMART HOME LIMITED AND ALL INFORMATION, CONTENT, MATERIALS, PRODUCTS (INCLUDING SOFTWARE) AND OTHER SERVICES INCLUDED ON OR OTHERWISE MADE AVAILABLE TO YOU THROUGH THE DIRECT SMART HOME LIMITED ARE PROVIDED BY DIRECT SMART HOME LIMITED ON AN "AS IS" AND "AS AVAILABLE" BASIS, UNLESS OTHERWISE SPECIFIED IN WRITING. DIRECT SMART HOME LIMITED MAKES NO REPRESENTATIONS OR WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, AS TO THE OPERATION OF THE DIRECT SMART HOME LIMITED OR THE INFORMATION, CONTENT, MATERIALS, PRODUCTS (INCLUDING SOFTWARE) OR OTHER SERVICES INCLUDED ON OR OTHERWISE MADE AVAILABLE TO YOU THROUGH THE DIRECT SMART HOME LIMITED, UNLESS OTHERWISE SPECIFIED IN WRITING. YOU EXPRESSLY AGREE THAT YOUR USE OF THE DIRECT SMART HOME LIMITED IS AT YOUR SOLE RISK. TO THE FULL EXTENT PERMISSIBLE BY LAW, DIRECT SMART HOME LIMITED DISCLAIMS ALL WARRANTIES AND CONDITIONS, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. DIRECT SMART HOME LIMITED DOES NOT WARRANT THAT THE DIRECT SMART HOME LIMITED, INFORMATION, CONTENT, MATERIALS, PRODUCTS (INCLUDING SOFTWARE) OR OTHER SERVICES INCLUDED ON OR OTHERWISE MADE AVAILABLE TO YOU THROUGH THE DIRECT SMART HOME LIMITED; ITS SERVERS OR ELECTRONIC COMMUNICATIONS SENT FROM DIRECT SMART HOME LIMITED ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS. TO THE FULL EXTENT PERMISSIBLE BY LAW, DIRECT SMART HOME LIMITED WILL NOT BE LIABLE FOR ANY DAMAGES OF ANY KIND ARISING FROM THE USE OF ANY DIRECT SMART HOME LIMITED OR FROM ANY INFORMATION, CONTENT, MATERIALS, PRODUCTS (INCLUDING SOFTWARE) OR OTHER SERVICES INCLUDED ON OR OTHERWISE MADE AVAILABLE TO YOU THROUGH ANY DIRECT SMART HOME LIMITED, INCLUDING, BUT NOT LIMITED TO, DIRECT, INDIRECT, INCIDENTAL, PUNITIVE, AND CONSEQUENTIAL DAMAGES, UNLESS OTHERWISE SPECIFIED IN WRITING.

9. APPLICABLE LAW

You agree that your access and all related activities on or through the Site shall be governed by, construed, and interpreted in accordance with the laws of England and Wales. You agree that any dispute between the parties arising out of or in connection with these Terms or your access and all related activities on or through the Site shall be submitted exclusively to the courts of England and Wales in accordance with the CPR Rules and Directions. The preceding provision regarding dispute resolution does not apply in some jurisdiction where such dispute resolution may be prohibited.

10. AMENDMENTS

We reserve the right to make changes to our Site, these Conditions of Sale, our policies, and our listings at any time by posting the changes on our Site. You will be subject to the Conditions of Sale and policies available on the site at the time that you order products from us.

12. SEVERABILITY

If any of these Conditions of Sale is deemed invalid, void, or for any reason unenforceable, that condition will be deemed severable and will not affect the validity and enforceability of any remaining condition.

13. WAIVER

If you breach these Conditions of Sale and we take no action, we will still be entitled to use our rights and remedies in any other situation where you breach these Conditions of Sale.

14. OUR CONTACT DETAILS

Our contact details are:

Technical Support: support.uk@ezviz.com

General & Business Enquiries: info.uk@ezviz.com

Marketing & PR Enquiries: marketing.uk@ezviz.com

Customer Return & Exchange: support.uk@ezviz.com

Address for service of notices for Direct Smart Home Limited:9a Bowes Road, Middlesbrough, Cleveland, TS2 1LU

Conditions of Sale

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